AI Feedback & Satisfaction

Control your e-reputation. Systematize feedback collection,
encourage positive reviews.

The benefits of the
AI Assistant

Review volume

Multiply the number of public customer reviews.

Crisis management

Defuse dissatisfaction before it becomes public.

Continuous improvement

Analyze verbatims to improve your offers.

Features

Surveys

Automated post purchase NPS and CSAT surveys.

Multi-platform

Smart redirection to Google Reviews, Trustpilot, or customer support.

Sentiment analysis

Sentiment analysis of responses.

Steering and analysis

Enhanced steering and analysis thanks to the richness of collected data (customers and team) accessible via SoWhat AI dashboards.

They already trust us

Small and large companies worldwide.

An AI Assistant
that creates value for everyone

Clients, prospects, managers, decision makers: everyone finds value.

For the Customer

Consideration.

He leaves his review in 5 seconds on mobile, right after the experience, and feels valued.

For the Manager

Responsiveness.

He is alerted immediately in case of dissatisfaction to call back the customer (recovery).

For the Decision maker (DG)

E-Reputation.

He boosts his Google/Trustpilot rating by massively encouraging happy customers to publish their reviews.

Make the voice of the customer a growth engine and actively protect your reputation.

Analyze your performance in depth.

Request a demo

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